This Is What Customer Liberation Looks Like

This is the chart no industry wants to see: The Motion Picture Association of America (MPAA) and Recording Industry Artists of America (RIAA) would have you believe this is the effect of piracy. But let’s dispel that right out of the gate: Digital music piracy has steadily declined for the past five years and is nearly … Read more

Looking Ahead at Google and Social Media: Weekly High Five

Weekly High Five lists the most interesting, compelling, and/or useful links of each week.  This week’s theme is “Looking Ahead at Google and Social Media.” #5: Internet 2010 in numbers Those who do not study the past are doomed to repeat it. Throughout 2011, many employees and consultants will be putting together presentations and plans … Read more