Jon DiPietro is Domesticating IT

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Inbound marketing begins and ends with content. But it can’t be any kind of content in order to be effective. In order for it to be all it can be, there are three specific traits it needs to have.

Remarkable Content

Dictionary.com defines “remarkable” as “worthy of notice or attention.” In other words, remarkable content is something that people want to, er, remark about. There are a few different ways you can create content that has that effect on readers.

• They learn something from it.
  One of the most effective and common forms of remarkable content is informational. It’s intended to let readers know something important that they didn’t already know. But important to whom? To them, of course! By way of example, nobody would care about a blog post in which I bragged about how just landed a new client who wants to better understand how to create remarkable content. Too many companies publish “press release content” that they think is important but hardly anyone else does. Make sure it’s important to the audience.
•  They are inspired by it.
  Sometimes content can be important because it motivates us to take action on something we already knew. Maybe it’s a case study about how a company improved its conversion rates by 50% through landing page optimization. You’ve been reading about it for months and now this story finally inspires you to implement some A/B testing on your own site.
• They need it.
  This is a wide category that covers a number of possibilities. In some cases, the information in the content is timely. For example, the first article written about the Stuxnet virus is going to be considered much more remarkable than the fifth. Another possibility is that the content is exclusive. Often, this is the case with original data from research, polling or your own customer database.
• They’re entertained by it.
  Sometimes (most of the time, actually), we could just use a good laugh. I’m a big fan of corporate blogs letting their hair down once in a while and showing their humanity. Humor is a great way to do that and is consistently among the most shared content on the web.

Readable Content

If your informative, inspirational, exclusive and entertaining content is unreadable, what good is it? If an article appears in the forrest and nobody is there to read it, does it really exist?  Here’s my definition of readable:

Short words, in short sentences, in short paragraphs with lots of white space, clear/compelling headlines and bullets.

Let’s talk about the first part of that definition; all the short stuff. I think there’s a common misperception (especially in the B2B world) that content writing must be erudite and formal. However, when you’re competing for attention from readers facing an infinite number of online distractions, the more quickly your content can be consumed, the better. There are some tools you can use to actually measure how complicated your writing is. One of the most common is the Flesch Reading Ease score. The higher the score, the easier something is to read. According to Wikipedia, “Reader’s Digest magazine has a readability index of about 65, Time magazine scores about 52, an average 6th grade student’s (an 11-year-old) written assignment has a readability test of 60–70 (and a reading grade level of 6–7), and the Harvard Law Review has a general readability score in the low 30s.” This article – by the way – scores a 63.

Now, what about the white space, headings and bullets? The problem with that approach is that Internet users don’t read; they browse. Visitors will check your content first to see how long it is. Next, they will scan it to perform an instant cost/benefit analysis. “Will spending the next five minutes of my life be worth the payoff I’ll get from reading this?” White space reduces stress levels when someone is trying to scan your content and perform their risk/benefit analysis. It also makes the headings and other indicators pop out a little more. The headings are crucial. They are mini-titles that allow readers to scan quickly in order to build a quick and dirty outline of your content.

The easier you can make it for readers to scan and consume, the better your chances that it will be read.

Shareable Content

Yes, I know “shareable” isn’t a real word. But I think it should be. Our entire goal with inbound marketing is to spread our ideas and attract qualified visitors. Therefore, why not make it as simple as possible for readers to share your content if they are so inclined? While the situation is improving quickly, I’m still shocked at the number of web pages and blogs I encounter that don’t have Tweet, share or like buttons!

Hopefully this article is readable enough that you’ve finished it and found it remarkable enough to share with your friends and colleagues.

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I spent this past weekend at WordCamp Boston. If you use (or want to use) WordPress, this event the best use of $20 and 14 hours of your time you will ever spend. The event was well organized, the speakers were dynamic and interesting, and the presentations were instructive and inspirational. As is always the case with a well run conference, its value is equal parts information and motivation. And therein lies the rub…

The agony: So much great information, but my head is swimming with possibilities.
The ecstasy:  I have a plan and a blueprint.

While this blog post is – in part – a review of WordCamp, there is also plenty of good stuff that applies to internet marketing regardless of the platform you’re using. In other words, don’t stop reading if you’re not a WordPress user.

One last note: There were three simultaneous tracks running so, obviously, this is my review of the 1/3 of the conference that I saw. I’m sure there was other excellent content and fabulous speakers.

Big Picture: Strategy

A number of presentations covered planning and strategy. As Christopher Penn mentioned in his presentation, “The strategy of, ‘If you build it, they will come‘ only worked for, like, the first five blogs on the Internet.” If you want readers for your blog, and if you want your blog to actually accomplish something, you need a plan.

Don’t Be a Tool

My award for Cleverest Title goes to John Eckman, who had the audacity to suggest that WordPress may not be the best solution for every website. His point was that, too often we select a tool first and then try to shoehorn our strategy into that paradigm. In a humorous and briskly moving presentation, he chronicled the potential pitfalls of selecting a CMS (content management system) and presented five strategies for getting the CMS decision right; business, technology, content, engagement and optimization. Developing these before deciding on the tool will help ensure that everything is aligned.

You can view his presentation on Slideshare: Don’t be a Tool: Content Management Strategy

Now What?

My favorite presentation of the conference, “How to Market Your Blog (okay, Mom’s reading, now what?)” by Chris Penn gets my award for Best Presentation. I would have paid the $20 and sat in the horrible I-93 traffic just to see this presentation. At the end of his talk, he said “Well, there you go. Eight weeks of marketing education in forty minutes.” And he wasn’t wrong. Chris broke his talk down into three categories; grand strategy (why?), strategy (what?) and tactics (how?). Using a mind-map to illustrate the relationship of the dozens of topics he covered, the presentation was fun and informative.

You can download his mind-map here: How to Market Your WordPress Blog

Inbound Marketing

There was no way I was going to write a review of WordCamp and leave this out, right? The talented and vivacious Karen Rubin gets my Energizer Bunny award for the presentation with the highest energy. Karen delivered an overview of how to implement inbound marketing on your blog with a nice balance of strategy and tactics. Being a certified inbound marketing professional myself, much of it was review but I still took away several helpful tips and nuggets. One that I intend to investigate is the Hubspot for WordPress plugin she mentioned. It has some badges and a call to action feature that looks helpful.

Karen’s presentation isn’t online yet, but hopefully it will get posted to her talk on SpeakerRate: WordPress & Inbound Marketing: How to Generate Leads With Your WordPress Blog

Tactics

Most of the presentations I saw fell into the category of tactics (as opposed to strategy) and there was no shortage of tips, tricks and advice here.

Security

D.K. Smith grabs my Head-Slap award for the most sobering wake up call in the conference. He revealed some basic best practices everyone should follow in order to put in place a baseline of security that will protect from script kiddies and basic malware. With regard to plugins, he advises that you keep it simple and use these three: Login LockDown, WordPress Firewall 2, and WP Intrusion (could not find a link). Other suggestions include using secure FTP, configuring long passwords and blocking folder indexing using the htaccess file.

Custom Post Types

K. Adam White receives my Rookie of the Year award for his presentation, Stepping Into Custom Post Types. He is a natural at presenting and seemed really comfortable for his first ever presentation. The information was well organized and helpful. While these tactics were obviously quite specific to WordPress, the concept of extending a CMS and making it your own is worth considering. Using custom post types is a way to automate content creation and organize it in a way that makes it easier to develop and maintain.

Check out his presentation on Slideshare: Stepping Into Custom Post Types

Convert or Go Home

Last, but by no means least, my Can I Get an Amen! award goes to Ross Beyeler’s presentation on conversion. With all of the inbound marketing evaluations I perform, the lowest score is consistently conversion. It’s something that is either not done well or completely ignored by an overwhelming number of websites. Ross did a nice job in presenting conversion from a designer’s standpoint and suggested five principles for designing for conversion;  audience segmentation, clear messaging, building trust, targeted offerings and clear calls to action.

Check out Ross’s presentation on Slideshare: Converting the Crowd

If anyone else has a review of WordCamp Boston 2011, feel free to leave a link in the comments and I will add it to the body of this post.

Updates:

From FirstTracks Marketing: WordCamp Boston 2011 Review

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I was meeting with a sales professional last week and we were talking about the differences between inbound and outbound marketing. Our conversation wandered into a discussion about how to scale from a from a single craftsman, tradesman or consultant into a salable business model. That’s when it hit me and I realized what the killer feature of inbound marketing really was.

Making Money While You Sleep

Working as a solopreneur can be a great experience. As the saying goes, you can work 80 hours you want! And therein lies the rub: When you are the business, the business only makes money while you’re working. If your revenue stream is tied to billable hours, there is a built-in limitation to the amount of cash you can generate. Furthermore, there is no external value to the business. Except perhaps for the customer list, the business doesn’t exist without the proprietor’s expertise.

The solution to both of those problems is to “make money while you sleep.” In other words, put a system together that does not rely solely on one person’s billable time. Whether that means creating products that can be sold (e.g. books) or some sort of knowledge library (e.g. online webinars) or hiring and teaching others to perform your service, the goal is to perform an action once and then make money from it repeatedly. This will create a business model that is scalable and salable.

The Gift That Keeps on Giving

Let’s use that same paradigm to compare outbound marketing and inbound marketing. Here’s a list of traditional outbound marketing methods:

• Advertising: Only effective as long as the advertisements are running, which is to say, “As long as you’re paying for them.” As soon as you stop, the brand awareness may linger but the lead generation stops cold.
• Direct Mail: The benefits of a direct mail campaign only last as long as the materials themselves. Once the last flyer has found its way to the circular file, the lead generation stops.
• Cold Calling: Cold calling can only be effective as long as there’s someone working the phones. Stop the calls, and the lead generation stops.

I’m not arguing that these methods aren’t effective, just that they don’t work unless someone is executing the tasks. Once the effort stops, the benefits die off quickly.

Conversely, inbound marketing keeps on working long after the content is created and the Tweets are sent. The blog post lives on, finding its way into search engines and always collecting traffic. The ebooks and presentations continue to be downloaded and embedded across the Internet. In fact, great content spreads geometrically; one Tweet gets re-Tweeted twice and each of those gets re-Tweeted twice more, and so on. A single Facebook Like is seen by several dozen sets of eyeballs. Your content will continue to work at spreading your ideas and your brand day and night, without any additional effort or expenditure on your part.

And that’s the killer feature of inbound marketing: It keeps working when you’re not.

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Weekly High Five lists the most interesting, compelling, and/or useful links of each week.

Weekly High Five lists the most interesting, compelling, and/or useful links of each week.  This week’s theme is “Looking Ahead at Google and Social Media.”

#5: Internet 2010 in numbers

Those who do not study the past are doomed to repeat it. Throughout 2011, many employees and consultants will be putting together presentations and plans for implementing social media strategies. This list of figures and statistics should provide some good raw material.

Link: Royal Pingdom

#4: Arm Yourself With Content, For Goliath Is Coming

One of the best things about inbound marketing is that is levels the playing field between small and large businesses. The bad news is that the word is getting out regarding how effective this strategy is and the big businesses will likely be jumping in in 2011. I predict that most of them will do it poorly at first, so you do have time but the clock is ticking.

Link: Hubspot

#3: So Google, You’ll Be Dropping Support For Flash Next, Right?

This is a little more technical than I typically get on this blog, but it could turn out to be an important maneuver in the burgeoning clash of the titans (Google and Apple). Google is making a move to replace one method of encoding Internet video (H.264) with its preferred version (WebM). The former is a proprietary technology whose future licensing costs are uncertain while the latter is an open source standard. One article suggests that it is more about infrastructure costs rather than throwing a punch at Apple. Either way, it’s the users and web developers who will be caught in the middle (as usual).

Link: TechCrunch

#2: How Media Will Relate to Facebook in the Future

I just met with a company that owns multiple newspapers and it was interesting to see the company politics from the inside out. This is a very old school industry that is not at all comfortable with the Web 2.0 technologies that are disrupting them. This article describes how the UK Independent is starting to realize one of the fundamental differences between its print and digital consumers is granularity.

Link: ReadWriteWeb

#1: Google already knows its search sucks (and is working to fix it)

Last week’s #1 article in this position was “Can Google Get Its Mojo Back?” There was lots of discussion all week about the increasingly successful “black hat” SEO techniques that are degrading the quality of Google’s search results pages. This article presents a very interesting perspective about why Google was successful in the first place (scalable design) and theorizes about why it will be able to “fix” its search. I’m not sure I buy the latter, but the former was an interesting perspective.

Link: VentureBeat

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This article originally appeared as a guest post on The Fundable Entrepreneur. Angel investor, entrepreneur and business mentor Ken Steinberg has created a site that is dedicated to providing early stage entrepreneurs with assistance because “You don’t know what you don’t know.”

Moustrap game photo courtesy of Glogger via Creative Commons

The best product or service doesn’t always win. Sorry, but the road to success it littered waist-high with better mousetraps that never sold and in the vast majority of those cases, they failed at marketing. A superior product with inferior marketing is a Betamax. An inferior product with superior marketing is a Shamwow. A superior product with superior marketing is an iPod.

If you want to be fundable, you need to be findable. This article will let you in on five tactics you can use in order to implement an inbound marketing strategy that will level the marketing playing field between you and your competitors, regardless of budget.

You Lucky Dog!

We live in the greatest times in the history of business startups. If you are in the early stages of getting a business off of the ground, you may not exactly feel like it right now but you are lucky to have access to a truly amazing array of resources and opportunities. But if you won’t take my word on that, maybe you’ll take Guy Kawasaki’s.

If you’re an entrepreneur and unfamiliar with Guy Kawasaki I strongly suggest you become familiar with him ASAP. Guy earned his wings as the original “Technology Evangelist” for Apple Computer in the early days of the Macintosh. His job was to convince software developers to write programs to run on Apple computers. His success at Apple allowed him go on to form a venture capital investment firm, Garage Capital, and to also found several successful startups himself. Guy wrote a blog article called, “How I built a Web 2.0, User-Generated Content, Citizen Journalism, Long-Tail, Social Media Site for $12,107.09,” in which he described how quickly and cheaply he was able to launch one of his online ventures, Truemors. He concludes, “1) There’s really no such thing as bad PR. 2) $12,000 goes a very long way these days. 3) You can work with a team that is thousands of miles away. 4) Life is good for entrepreneurs these days.”

While there are countless examples of free and low cost web technologies that can help get your company off the ground, in my opinion the most important, least understood, and most poorly implemented is inbound marketing. If you learn what it is and how to do it properly, it can be your secret weapon to leapfrog competitors and put distance between yourself and them.

The Problem with Outbound

Before explaining inbound marketing, it’s useful to explain its polar opposite; outbound marketing. This is the “traditional” approach to marketing in which companies try interrupt people from doing what they wanted to do in order to watch, hear or read a message they wouldn’t otherwise care about. These interruptions include television and radio commercials, print advertisements, web banner ads and popups, cold calls, unsolicited emails’ etc…

While these techniques can certainly be effective they have three major flaws:

• First, people are getting much better at ignoring and/or blocking these interruptions. DVRs allow us to skip commercials, satellite radio does away with commercials, and spam filters help keep our inboxes clean.
• Second, traditional outbound marketing is linear: In order to reach more eyeballs, you have to pay more. A small advertisement in the local newspaper is affordable to most but a 30 second Superbowl commercial isn’t.
• Finally, it’s rude. As a new business trying to establish relationships with new customers wouldn’t you love to start by some means other than trying to shove an unsolicited message in their face?

Inbound to the Rescue

Implementing inbound marketing means pulling people into your site by creating remarkable content and then converting visitors to leads and leads to customers. This approach counteracts the three problems I just listed with outbound marketing. You’re not trying to interrupt people so you don’t need to worry about all of those roadblocks. Inbound marketing is nonlinear because it relies on people sharing your content with others; one person tells two friends, they tell two friends, and so on… Finally, it starts off your relationship with potential customers with an act of generosity, not interruption.

But wait, there’s more! In addition to having the positive attribute of not being outbound marketing, it has the added benefit of being much less expensive.

Do I have your attention yet?

Five for Finding

OK, hopefully you’ve bought into the idea that to be successful, you need to be findable and that the best strategy for getting there is inbound marketing. So let’s meet the rubber with the road and list those five tactics of inbound marketing:

1. Create Remarkable Content – The key word here is “remarkable,” which means something worth remarking about. While there are lots of tips, tricks, and techniques involved in creating remarkable content there is one golden rule that will help get you started. Make sure the content you create qualifies as being a “gift.” In other words, does your content provide something valuable to the reader? Does it improve her day? Give him something that makes his job easier? Provide advice for solving a problem or making more money? This should clue you into the fact that the most common form of content companies shower upon us – the press release – is not a gift. In fact, if you think of it in that light the whole concept of a press release starts to feel a little silly and a lot antiquated.
2. Optimize for Search – Search Engine Optimization (SEO) is a complicated process that is very poorly understood. But the reality is that about 85% of how well your site will rank for given keywords breaks down to just three factors; inbound links (65%), URL structure (10%), and page titles (10%). Obviously, the most important factor, by a long shot, is inbound links. This is why creating remarkable content is the cornerstone of an inbound marketing strategy. On the Internet, people remark about your content with links. If you create great content with keywords in the URL and page title, you’re 85% of the way there.
3. Promote Online – Once you’ve created your content and made it search engine friendly, you want to get out there and spread the word. This primarily means using social media to get people sharing and talking about your content.
4. Convert – This step could also be labeled “paydirt.” There is a reasonably famous clip of former New York Giants football coach Bill Parcels motivating his players on the sidelines during a Superbowl in which he yells, “This why you lift all them weights!” If you’re going to go to all the trouble of diving traffic to your website and not go to the effort of converting visitors to leads and leads to customers, then why bother in the first place? So how do you convert? With landing pages. A landing page is contains two key elements; a strong call to action and a low-friction conversion form.
5. Analyze. If you can’t measure it, you can’t manage it. Having a good analytics package installed on your website is a good first step, but it only provides metrics, not analytics. The difference is that metrics are relative indicators of behavior whereas analytics are absolute measurements of desired outcomes. For example, unique visitors and depth of visit are important and meaningful metrics, but they only indicate traffic volume and patterns which may or may not correlate to actually improving your business. However, conversion rates on landing pages, for example, give you a measurement of a very specific desired outcome; new leads.

Simple, Yes. Easy, No.

These steps sound simple enough, and they are. However, simple does not always equate to easy. In fact, simplicity is pretty hard to pull off. Each of the five inbound marketing tactics mentioned here involve hundreds of sub-tactics and techniques in order to be successful. Some are common sense, some are counterintuitive, but all of them are free or low cost.

That’s why inbound marketing levels the playing field: it’s more about the width of your mind than the depth of your wallet, according to Brian Halligan, CEO of Hubspot and co-author of “Inbound Marketing: Get Found Using Google, Social Media, and Blogs“. If you want to learn more about inbound marketing, I recommend you get started by picking up a copy of his book.

Now go forth and be remarkable!

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